Home Lift Comparison (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at homeliftcomparison.com.au (the “Site”) or submit an enquiry.
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect information you provide directly to us, including when you submit a quote request form. This may include:
- Contact details: first name, last name, email address, phone number, and street address.
- Project details: building type, number of floors, postcode, installation stage, lift preferences, and any specific requirements you choose to share.
We also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, operating system, pages visited, and referring URLs. This is collected through cookies and analytics tools (see Section 5).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your quote request and match you with relevant home lift suppliers in our network.
- To share your contact and project details with up to three (3) matched suppliers so they can provide you with personalised quotes.
- To improve our Site, services, and user experience.
- To analyse usage trends and measure the effectiveness of our marketing.
- To comply with legal obligations.
3. Disclosure of Your Information
We will not sell, rent, or trade your personal information to unrelated third parties. We may disclose your information to:
- Home lift suppliers: When you submit a quote request, we share your details with relevant suppliers in our network for the sole purpose of providing you with quotes. Those suppliers have their own privacy policies governing how they handle your data.
- Service providers: We may share information with trusted third-party providers who assist us in operating the Site (e.g., analytics, hosting, email delivery). These parties are contractually required to keep your information confidential and use it only to provide services to us.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Storage and Security
Your personal information is stored on secure servers. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
5. Cookies and Analytics
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use them to:
- Understand how visitors use our Site (via Google Analytics).
- Measure the performance of our advertising campaigns (via Google Ads).
- Remember your preferences during a session.
You can control cookie settings through your browser. Disabling cookies may affect some functionality of the Site. By continuing to use our Site, you consent to our use of cookies.
For more information on how Google uses data collected through our Site, visit How Google uses information from sites or apps that use our services.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or out-of-date information.
- Lodge a complaint if you believe we have mishandled your personal information.
To exercise any of these rights, please contact us using the details in Section 8. We will respond to your request within a reasonable timeframe.
7. Links to Third-Party Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Home Lift Comparison
Email: info@homeliftcomparison.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.